Returns are Easy!
- To print a return label: Click HERE
- Enter your order number and zip code in the fields above and click "Look up Order"
- Select the item you wish to return (make sure the price does not end in a 0 or 7, these will NOT be refunded).
- Print the return label & mail back (all your order info is on the label for us!).
- Refunds will be processed as store credit ONLY.
WHAT ITEMS ARE RETURNABLE?
- Items in original condition, unused, unwashed and unworn returned within 14 days of delivery (excluding 7 and 0 items).
WHAT ITEMS ARE NON-RETURNABLE?
- Clearance/promo items (price ends in 0 or 7).
- Holiday items returned in bulk (amount exceeds $100 in product) are subject to 25% restocking fees and are refunded with the current sales price for the items.
OTHER RETURN DETAILS:
- Original shipping charges are non-refundable.
- Items Must be in original packaging. If they are not, they are subject to a 25% restocking fee.
- Items purchased with a promotional code are not refunded at full price; items will be pro-rated to reflect the discount price so that the price paid for the item will be refunded.
- If your item was purchased during a free shipping promotion or shipped for free, our standard shipping charge will be deducted from your refund.
- Buyer is responsible for return shipping should they want an item back if items are returned that are not eligible for returns.
HOW SOON WILL MY REFUND BE PROCESSED?
- Please allow 5 business days from the date your return is received for your refund to be processed.
DAMAGED/DEFECTIVE ITEMS?
- Damaged items MUST be reported to hello@thehairbowcompany.com within 5 days of receiving the goods. Please inspect your items upon arrival!
EXCHANGES
- At this time, we are unable to exchange items. Please place a new order on the website for a different size, color or product using your store credit from your return. Thank you!
HOW DO I CHANGE OR CANCEL MY ORDER?
- We are unable to change or edit an order after it has been submitted. If you need to cancel an order, please email us at hello@thehairbowcompany.com as soon as possible. Due to our short fulfillment times, please understand that we are unable to cancel some orders.