You can return or exchange items within 30 days of the ship date. Items must be new, unworn, unwashed, undamaged and unaltered, with original tags attached. Defective items are always accepted within the 30-day window.

Clearance items purchased online and custom or personalized orders are final sale and can’t be returned or exchanged. If a final sale item is sent back to us, it won’t be refunded. We’ll reach out and offer to either ship it back to you at your expense or donate it on your behalf.

If you added Free Returns, Exchanges & Shipping Protection at checkout, your return label is free and your package was protected from loss in transit. Protection can’t be added or removed after an order is placed.

If you didn’t add protection, a $6.99 return label fee is deducted from your refund. Original shipping charges are non-refundable.

Visit our returns portal, 
enter your order number, choose a refund or exchange, and print your prepaid label. No printer? You can show the QR code at any USPS location to print it there.

If you’re exchanging for an item that costs more, the new item ships once the balance is paid.

Once your return arrives and is inspected, your refund goes back to your original payment method within 5–7 business days. Questions? Email us at hello@thehairbowcompany.com.