Returns:

The Hair Bow Company gladly accepts returns or exchanges of unworn, unwashed, undamaged, unaltered, or defective merchandise excluding clearance items purchased online that shipped to a U.S. address for a store credit within 30 days from the date your order shipped.  You can start your return HERE

• Enter your order number and zip code in the fields above and click "Look up Order"
• Select the item you wish to return (make sure the price does not end in a 7 or product does not indicate final sale), these are clearance items and will NOT be refunded).
• Print the return label & mail back (all your order info is on the label for us!). 
• We offer 1 pre-paid label per order for returns and refunds are processed as store credit.
• Orders placed using store credit will incur a $6.99 return fee which is the cost of the additional return label.  

WHAT ITEMS ARE RETURNABLE?

• Items in original condition, unused, unwashed and unworn returned within 30 days of shipment (excluding clearance or final sale items).  

WHAT ITEMS ARE NON-RETURNABLE?

• Clearance/warehouse sale items (price ends 7).
• Custom items. 
• Final sale items.
• Holiday items returned in bulk (amount exceeds $100 in product) are subject to 25% restocking fees and are refunded with the current sales price for the items.

OTHER RETURN DETAILS:

• Original shipping charges are non-refundable.
• Items must be in original packaging. If they are not, they are subject to a 25% restocking fee.
• Items purchased with a promotional code are not refunded at full price; items will be pro-rated to reflect the discount price so that the price paid for the item will be refunded. 
• If your item was purchased during a free shipping promotion or shipped for free and is returned a $6.99 shipping charge will be deducted from your refund.

HOW SOON WILL MY REFUND BE PROCESSED?

• Please allow 1 week (5 business days) from the date your return is received for your refund to be processed.

DAMAGED/DEFECTIVE ITEMS?

• Damaged items MUST be reported to hello@thehairbowcompany.com within 5 days of receiving the goods. Please inspect your items upon arrival!

EXCHANGES

• We offer exchanges for the same item in a different size once per order when we are notified of the request within 30 days from the date your order shipped. 
• Email us hello@thehairbowcompany.com to begin an exchange with the item and new size needed. 
• Requesting a different item than ordered is not considered an exchange and must be processed as a return. 
• Clearance items may not be exchanged.