Should you have additional questions we have not covered, please call our office at 123.456.7891

My Account & Ordering

Can I modify/cancel my order after it had been placed?
If you need to make any changes to your order, please email us at immediately after making your purchase. *While we try our best to help, because we've been there too, doing this is not a guarantee we will be able to modify or cancel it.

Changes in price (items going on sale and/or promotional codes) are not valid on previous orders. We will be unable to modify orders placed prior to price changes or promotions. Orders cannot be cancelled once they have begun processing. We apologize for any inconvenience and will do our best to assist you.

How can I view my previous orders?
To view your previous orders, please log into your account here, and go to the my account page.


How long will my order take to ship?
Once an order is submitted, a confirmation email is sent to the email used to place the order. Orders with standard shipping typically take 1-3 business days to be processed and shipped. Expedited orders placed before 12:00pm CST are shipped the same day. Weekends and holidays are not business days, and are therefore excluded from processing and shipping times, please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.

The simplest way to check the current status of your order or to view your order history is to sign into your account.

Business days broken down:

Shipping days are 24-hour days. If you place your order on Monday (before the end of our hours: 4:00 pm CST), then 1 business day would be Tuesday. If you place your order on Monday (after hours: 4:00 pm CST), then 1 business day would be Wednesday. Business days do not include weekends or holidays.

Do you ship international?
Shipping to Canada is available. We do ship to APO addresses if you are stationed abroad (thank you for your service)! Please see shipping for full details.

How can I track my order?
You will receive an email when your order ships as well as be able to view it on our your account. Please allow at least 24 hours for the tracking information to update. You may also track your order by logging into your account on our website.


What is your return policy?
Please see our return policy here.

What do I do if I receive a item and it does not fit?
We know ordering online can be tricky and we want your items to fit!

Since our inventory sells out quickly, we do not process exchanges directly. You may return the item for store credit and place a new order for the item you want instead.

Please see our return page for details.

What do I do if I receive a final sale item and it does not fit?
Unfortunately, Final sale items cannot be returned/exchanged. We recommend if it is your first time ordering with us or you are unsure if the sale item will fit, emailing us if you have questions about the size guides prior to purchasing. Thank you!


How do I know what size to choose?
We know online orders can be difficult. We have created guides to help you choose the right size based on the height and weight of your child here. We have been doing this since 2009 and have years of experience fitting our models as well as own children of different body types. If you are still unsure, please email us with your child’s height, weight, current size and a brief description of why you are unsure (tall and skinny, typically has trouble fitting in jeans, etc.) and we will do our best to recommend the best size.

How do I take measurements?
Our size chart is based on height and weight, so most of the time, it is not needed, but we do provide measurement charts as well. These are measured using clothes, not children. We suggest finding a comparable item you feel fits your child well to measure the inseam, waist and length for an accurate comparison.


What forms of payments do you accept?
We accept all major forms of credit cards including Visa, Master Card, American Express and Discover & AfterPay!

We also accept PayPal which is safe, secure and accepts all major credit cards, as well as e-checks.

We are verified & SSL encrypted, so you can feel completely protected and ensured that your transaction is safe.

Please email us at (M-F; 9-4 CST) if you are having trouble completing your order online.