Additional Information

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Shipping Options

Our order processing time (time from when the order is placed to when it leaves our shipping department) takes 1-5 days depending on the volume of orders currently being filled, and on your selected shipping method. If you need an order by a certain date, please contact us before placing your order and we can help you choose the best shipping option. 

Orders are processed and shipped Monday-Friday only (excluding holidays). All estimated delivery times are listed in "Business Days" and include Monday-Friday only, i.e. an order placed on Friday and shipped on Monday has taken 1 business day to process. **Please note that orders $150+ may require a signature upon delivery, regardless of the shipping method selected.**

Domestic Shipping Methods

"In a bit"

  • Price based on package weight, FREE on orders over $150 
  • Package ships USPS First Class, Priority, or FedEx shipping depending on total package weight
  • Standard processing time (2-5 business days)
  • Expected delivery once shipped is 7-10 business days (excluding the ship date, weekends, and holidays)

"Chop Chop!"

  • Price based on package weight + $5.95 rush processing fee 
  • Package ships USPS First Class, Priority Mail or Fed Ex Ground Shipping depending on total package weight
  • Ships next business day
  • Expected delivery once shipped is 5-7 business days (excluding the ship date, weekends, and holidays)

"In a Jiffy!"

  • Price based on package weight + $15 rush processing fee + expedited shipping fee, FREE on orders over $300
  • Package ships USPS Priority Mail or Fed Ex Ground Shipping depending on total package weight
  • Ships same day or the next business day
  • Orders must be received by 12 NOON CST for same day shipping
  • Expected delivery once shipped is 2-4 business days (excluding the ship date, weekends, and holidays)

"PRONTO!"

  • Price based on package weight and express shipping service
  • Ships same or next business day
  • Orders must be received by 12 NOON CST for same day shipping
  • Expected delivery: 1-2 business days (Monday-Friday only)
  • Package ships FedEx Express or USPS Priority Mail Express

Please note: Fed Ex Express shipping is through Fed Ex, and they do guarantee a delivery date by late afternoon the next business day (not including weekends).

Expected delivery times are based upon the courier's average estimated ship times from the originating zip code (77584) to the destination zip code, and are given by the courier (UPS Mail Innovations, USPS, or FedEx). We are not responsible if a package is delayed or lost due to courier issues. If your package is delayed, please contact USPS or FedEx for more information regarding the delivery.

Local Pick-Up Options

Please note: we do not have a store front where you can shop, orders must be placed on-line. Our office is located in Hickory Creek Business Park, 2635 Miller Ranch Rd, Ste 101, Pearland, TX 77584

Pick up hours are Monday - Friday, 9:00 am to 4:00 pm, (closed holidays).

PRONTO Local Pick Up 

  • Ready for pickup in 1-2 business days
  • Order must be placed by 11:00 am CST for same day pickup
  • Same-day pickup orders will be ready after 1:00 pm
  • An email notification will be sent as soon as the order is ready for pick-up at our office in Pearland. Please wait to receive your notification before arriving to pick up your order. If you would like to confirm if your order is ready, please contact Customer Service by phone (713-340-3088) or email (hello@thehairbowcompany.com) before arriving to pick up.
  • The Pronto Pick Up fee is non-refundable.

Local Pick UP

  • Ready for pickup in 3-5 business days
  • Valid Photo ID and a copy of the PICKUP notification* are required to pick up your order. If another person will pick up on your behalf, please include his/her name in the comments on the order or contact us directly with his/her name. 
  • Orders must be picked up within 10 days of notification. Orders not picked up in that time frame, will be cancelled and may be charged a 15% restocking fee.

*Pick up notifications will be emailed when the order is ready for pick up. If you do not have a pick up receipt and the order is not ready when you arrive, we can fill it at the time you show up for our standard RUSH charge of $15, otherwise, we will need you to wait until you receive the email notification that states your order is ready for pick up.

Insurance

Insurance is available for purchase during checkout and is required on packages $150 and over. 

If the tracking number shows UPS Mail Innovations, USPS, or FedEx have received and processed the package, we can no longer take responsibility for your package if it does not have insurance. 

In the event of an order being lost after shipment, insured orders will be replaced without cost to the customer, customers will have the option of replacing uninsured orders at 50% of the order amount plus shipping. 

Order Tracking

You will receive an email notification when your shipping label has been created. Packages are picked up daily from our warehouse by UPS Mail Innovations, USPS, and FedEX (Monday - Friday only). Please allow up to 24 hours for your order's tracking information to update online. 

You may view the status of your order and track your order directly on our website by logging into your account or directly on the courier's website (UPS.com, USPS.com, or FedEx.com).

International Shipping

We currently offer shipping via USPS Priority Mail International to Canada. Customers are responsible for duties/customs fees, please contact your local customs office for more details as we do not have that information.

Current shipping rates (please allow 2-3 weeks for delivery to Canada):

  • Order Amount $0 - $40 = $40
  • Order Amount $40.01 - $249.99 = $25
  • Order Amount over $250 = 12.5% of order amount
  • Please allow 2-3 weeks for delivery to Canada due to customs processing.

More Information about Tracking Your Order