Additional Information

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Returns/Exchanges

Returns are Easy!

WHAT ITEMS ARE RETURNABLE?

  • Items that are returned within 30 days of your order SHIPMENT (when they LEAVE our warehouse).
  • Items in original condition, unused, unwashed and unworn.
  • Refunds are processed 2 ways: issued back to the original method of payment or with store credit (see below).

 

WHAT ITEMS ARE NON-RETURNABLE?

  • Clearance items (price ends in 7) & warehouse sale items
  • Holiday items must be received by The Hair Bow Company as a return 30 days prior the holiday and will receive a refund equal to the current selling price.  Holiday items returned in bulk (amount exceeds $100 in product) are subject to 25% restocking fees and are also refunded with the current sales price for the items.
  • Customized/monogrammed items.
  • Sweet Treat items (FB Group).

 

RETURNS ARE EASY:

2 easy Return methods:

#1 FREE RETURNS FOR STORE CREDIT:

  • For website returns Click HERE
  • For Facebook GROUP returns Click HERE(Please note: the free ship rule applies to group returns. Our standard ship fee of $4.99 (normal original shipping fee) will be deducted since items shipped for free.)
  • Enter your order number and zip code in the fields above and click "Look up Order"
  • Follow the instructions and select the items you wish to return.
  • Print the return label and include your original packing slip OR your email, order number, address and contact information in the package.
  • The system will automatically ask you to contact us if your return exceeds 13oz, please email hello@thehairbowcompany.com for heavier returns and we will happily email you a return label.
  • These refunds will be processed as store credit ONLY.

OR

#2 SELF RETURNS FOR ORIGINAL PAYMENT REFUND:

  • Click this link: http://bit.ly/2AGmcGU
  • Print and complete the return form.
  • Follow the instructions on the form.
  • YOU MUST PUT YOUR ORDER NUMBER FOR A REFUND TO BE PROCESSED.
  • Purchase a return label at your local post office & mail your package back to us!
  • These refunds will be processed as refunds to the original payment method.

 

OTHER RETURN DETAILS:

  • Original shipping charges are non-refundable.
  • Items purchased with a promotional code are not refunded at full price; items will be pro-rated to reflect the discount price so that the price paid for the item will be refunded. 
  • If your item was purchased during a free shipping promotion or shipped for free, the standard shipping charge will be deducted from your refund.
  • Buyer is responsible for return shipping should they want an item back if items are returned that are not eligible for returns.

 

HOW SOON WILL MY REFUND BE PROCESSED?

  • Please allow 10 business days from the date your return is received for your refund to be processed.

 

DAMAGED/DEFECTIVE ITEMS?

  • Damaged items MUST be reported to hello@thehairbowcompany.com within 5 days of receiving the goods. Please inspect your items upon arrival!

 

EXCHANGES

  • At this time, we are unable to exchange items. Please place a new order on the website for a different size, color or product using your store credit from your return. Thank you!

 

STOLEN ITEMS

  • Packages that are shown as delivered according to the tracking information cannot be reshipped by The Hair Bow Company. Insurance is optional, very cheap, and available during checkout to cover this possibility for your protection.

 

REFUSED OR UNDELIVERABLE PACKAGES

  • Orders returned due to insufficient addresses are treated as returns if we are unable to get corrected shipping information. We will refund the cost of the items minus the original shipping cost. The buyer is responsible for shipping charges to reship the order if an insufficient or incorrect address is provided during checkout.

 

HOW DO I CHANGE OR CANCEL MY ORDER?

  • We are unable to change or edit an order after it has been submitted.  If you need to cancel an order, please email us at hello@thehairbowcompany.com as soon as possible. Due to our short fulfillment times, please understand that we are unable to cancel some orders.

 

LOCAL PICK UPS

  • Orders must be picked up within 10 days of notification. Orders not picked up within that time frame will be cancelled and charged a 15% restocking fee and are subject to all return policies listed above.
  • If you can not pick-up your order and want it shipped instead, there is a $5.00 re-packaging fee PLUS the $4.99 shipping fee.