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Returns

Returns are Easy!

 

  • To print a return label: Click HERE
  • Enter your order number and zip code in the fields above and click "Look up Order"
  • Select the item you wish to return (make sure the price does not end in a 0 or 7, these will NOT be refunded).
  • Print the return label & mail back (all your order info is on the label for us!). 
  • Refunds will be processed as store credit ONLY.

 

WHAT ITEMS ARE RETURNABLE?

  • Items in original condition, unused, unwashed and unworn returned within 14 days of delivery (excluding 7 and 0 items).  

 

WHAT ITEMS ARE NON-RETURNABLE?

  • Clearance/promo items (price ends in 0 or 7).
  • Holiday items returned in bulk (amount exceeds $100 in product) are subject to 25% restocking fees and are refunded with the current sales price for the items.

 

OTHER RETURN DETAILS:

 

  • Original shipping charges are non-refundable.
  • Items Must be in original packaging. If they are not, they are subject to a 25% restocking fee.
  • Items purchased with a promotional code are not refunded at full price; items will be pro-rated to reflect the discount price so that the price paid for the item will be refunded. 
  • If your item was purchased during a free shipping promotion or shipped for free, our standard shipping charge will be deducted from your refund.
  • Buyer is responsible for return shipping should they want an item back if items are returned that are not eligible for returns.

 

HOW SOON WILL MY REFUND BE PROCESSED?

  • Please allow 5 business days from the date your return is received for your refund to be processed.

 

DAMAGED/DEFECTIVE ITEMS?

  • Damaged items MUST be reported to hello@thehairbowcompany.com within 5 days of receiving the goods. Please inspect your items upon arrival!

 

EXCHANGES

  • At this time, we are unable to exchange items. Please place a new order on the website for a different size, color or product using your store credit from your return. Thank you!

 

HOW DO I CHANGE OR CANCEL MY ORDER?

  • We are unable to change or edit an order after it has been submitted.  If you need to cancel an order, please email us at hello@thehairbowcompany.com as soon as possible. Due to our short fulfillment times, please understand that we are unable to cancel some orders.