We want you to be 100% satisfied with your purchase. Please read our policy below before returning or exchanging an item. Refunds will not be given for any items returned that do not adhere to our return policy.
Please mail your return with the completed return form to:
The Hair Bow Company
2635 Miller Ranch Rd, Suite 101
Pearland, TX 77584
FULL PRICE ITEMS
- Non-seasonal items must be unworn, unwashed and postmarked within 30 days of PURCHASE.
- A credit to your original method of payment will be issued. Should this option not be available because your original card used has expired, or if a gift card or pre-paid card was used, a store credit will be issued.
- Buyer is responsible for shipping fees incurred to return items, excluding defective items. Original shipping is not refunded.
- If your item was purchased during a free shipping promotion or shipped for free, the standard $4.99 shipping charge will be deducted from your refund.
- Seasonal items must be received by The Hair Bow Company 21 days BEFORE the holiday and will incur a 15% restocking fee. Seasonal item returns will be issued as STORE CREDIT ONLY. Returns on seasonal merchandise received after the deadline will incur a 50% restocking fee and be issued as store credit only. Seasonal items received after the holiday will NOT be refunded, nor will store credit be issued.
- Items purchased with a promotional code for a percentage off are not refunded at full price; if a discount code was used, items will be pro-rated to reflect the discount price so that the price paid for the item will be refunded.
- Warehouse sale items are FINAL SALE and will not be refunded.
- Defective items must be reported within 5 days of delivery.
- We are unable to take back items that have been worn/used/decorated/glued/washed, crafted with, etc. Please check your items, try them on, etc before using them!
- Items should be in their original packaging if possible and MUST be accompanied by a return form or receipt. Click here to download a copy of the Return Form.
- Orders that are refused after we have shipped or are returned to us because you were unavailable for delivery or didn't pay customs are treated and processed as returns, shipping charges have been incurred and therefore shipping is not refunded.
- Orders that are returned to us with insufficient addresses or incorrect addresses are treated and processed as returns if we are unable to get a hold of you to obtain accurate shipping information and payment for reshipping charges.
- Damaged/defective items will be replaced or can be returned for refund only if they are UNWORN and UNWASHED.
- A damaged item must be reported within 5 days of receipt.
- Our items are mass manufactured and a small percentage may contain defects.
- We try our best to remove defective items, unfortunately, we cannot possibly inspect every item that leaves our hands. Many of them are prepackaged.
- Please inspect your items upon receipt; we cannot replace damaged items that have been worn, washed, used, crafted with, etc.
EXCHANGES & REFUNDS
Local Pick Ups may return an item at our office to exchange, but you must call ahead or email us so that we can have the exchange item ready for you. Walk-in exchanges cannot be processed immediately due to our separate warehouse location.
All Other Exchanges (US Customers Only):
- Make notes on your return form slip in detail as to what colors, sizes, quantities and item number you would like. For exchanges exceeding the original amount, the buyer will be contacted for the difference.
- Reshipping charges apply only if the exchange cannot be shipped using first class mail due to weight or the items shipped using free shipping initially. 1 free exchange PER ORDER. For additional exchanges, reship fees apply.
- Please allow 1 week after we receive the items for processing and reshipping of exchanges.
Customers outside of the US:
- We do not cover the cost of return shipping. If you wish to return items, please select the return method that is best for you.
- If you wish to return items for exchange, please be aware that new shipping charges will apply.
- We will contact you via email as soon as your refund request is submitted to our accounting department. Please allow 7-14 days from the refund request date for your refund to appear on your statement.
Local Pick Ups
- Orders must be picked up within 10 days of notification. Orders not picked up in that time frame, will be cancelled and will be charged a 15% restocking fee.
- Seasonal items must be returned within 14 days of purchase for a refund. Returns on seasonal items are not accepted if the product is not received as a return 7 days before the holiday. Seasonal items not picked up in accordance with this policy will not be refunded.