Compliments & Complaints
OUR FANS are the best fans!
Check out our amazing customers on Instagram showing off their THBC gear! Click on their pics, read their comments and see what they have to say about us. These are pics from #realpeople & #realfans. Hashtag us #thehairbowcofan wearing our gear and we'd love to feature your pic too!!!
WE LOVE y'all too!
Fan us & check out our amazing customers on Facebook. We ENCOURAGE and WANT you to read the customer comments, check out our THOUSANDS of customer photos & our photo albums on Facebook. Yes, these are REAL HAPPY, SATISFIED CUSTOMERS.
WE HEAR you!
Here are just a FEW of our recent posts from our customers about their orders:
And if that's not enough to convince you...
Our #1 complaint has to do with shipping time. Our shipping process is fully explained here. If you have any questions on when your order NEEDS to arrive by, PLEASE contact our customer service department PRIOR to placing your order to determine which shipping method is right for you! While we would all love the cheapest shipping option, sometimes we procrastinate and need to upgrade (ummm...talking to myself here too...).
Our #2 most common complaint is modifying existing orders. Once an order is placed and we print and start fulfillment of your order, we CANNOT modify it. It has placed in our system with many other orders. While we try our best to accomodate you on this, please understand, we can't sort through several hundred orders to find a package that has already been prepared for shipment.
We admit it. We do our best; we work hard over here, but we do make mistakes. We are real, live humans taking your calls, answering emails, filling the orders, shipping them out and here's how we deal with them...straight from our customers...