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We do our best to offer you the best customer service possible as quickly as possible. We LOVE our customers. We LOVE our products. We LOVE what we do. And we want you to LOVE it too. We are here to help you have the best shopping experience possible.
Please make sure you read our policies and understand our site prior to purchasing. If you have any questions, shoot us an email or give us a call.
We are told and told often that we have amazing customer service. We strive for this.
However, sometimes things happen that are out of our control.
A shipping error happens, a damaged item escapes our storeroom, etc.
We will be more than happy to work with you but we do ask that you be fair, reasonable and polite in return.
If you have emailed us and do not hear from us within 1-2 days, please re-email us. We do not ignore customers. Make sure you are contacting us through the contact us tab on our website for the fastest possible service.
We know you have a choice to shop elsewhere and we thank you for choosing to visit our store!
I saw during checkout that I can
create an account, do I have to? No...BUT
you can't accumulate THBC Rewards points, view past orders or check order status without
one. We highly recommend you
create an account.
Do you ship international? YES! Please see shipping
for full details.
What forms of payments do you accept?
We accept all major forms of credit cards including Visa, Mastercard and Discover! You may use Amex by checking out on Paypals website. (you do not need a Paypal account to do this). Make sure if you are using a pre-paid credit card, you follow the instructions on the back of the card for on-line purchases.
We can process your order both through our SSL secure shopping cart and over the phone. Please call us at
713-340-3088 (M-F; 9-4 CST) if you wish to complete a transaction over the phone.
We also accept Paypal which is safe, secure and accepts all major credit cards, as well as echecks.
We are verified, so you can feel completely protected and ensured that your transaction is safe. During your check out, you will be automatically transferred to Paypal's website and prompted to enter your payment information. Even we will NEVER even see your credit card number or checking information. The only one who receives this is Paypal.
Can I modify/cancel my order after it had been placed?
We will try our best
to accommodate modifications to orders. We can add on to orders by PHONE
ONLY. We do not store your cc info
and cannot recharge your card for items without physically speaking with you. Please
understand adding items may not always be possible. We require a $5 minimum add
on. We usually process and ship quickly.
Modifications may be made ONLY if the order status is new. If it is in processing, it has already
been sent to our shipping department.
Unfortunately, we are
unable to cancel orders once the order has been placed.
How will
I know if my order has shipped?
You will receive an email when your order ships as well as be able to view it on our website. Please check your
junk/spam mail folder as well.
You may track your order by logging into your account on our
website. All of your previous orders and tracking information is available. Click on "My Account" and log in. Scroll down and you will see: | |
Click on 'view details'.
You will see:
Shipping Method: Flat Rate Shipping | Tracking Number: 9101010521297665492037 | Shipped on: xx/xx/201x | Payment Type: Paypal |
You can click on the tracking number and it will track the package for you or you can copy and paste it directly into USPS.com's tracking service on their website. |
Tracking information for old orders depending on the service (UPS, USPS) stops
working after several months to a year.
Do you do price matching/price adjustments?
Sorry, we do not do
price adjustments on our items, nor do we match items from competitors
websites.
Quality of
headbands and hats and flowers varies significantly from one supplier to
another on most items. We try to find the highest quality and offer the best
prices we can.
We simply
cannot match prices.
Can I use coupons on your site?
Of course! Coupons are limited to one per person,
per transaction and must be present at the time of purchase. They cannot be
stacked and cannot be applied after an order has been completed.
A
coupon code may not be combined with additional coupons, but may be combined
with special offers or site promotions such as free shipping, sale items or
specials.
Coupons
are not valid on previous purchases or for cash given.
If you
enter a coupon code twice or are able to tweak our software to give you a
better price than listed on the site, unfortunately, we will not able to honor
it.
Are your products in compliance with the CPSIA?
Yes!
Excluding decorative rhinestones C and E. ALL products are manufactured with
the highest safety standards and pass the CPSIA requirements.
As noted on the product page, C and E decorative rhinestones are recommended for
ages 12 & up ONLY.
What
happens if an item I order becomes out of stock?
We try our best to not oversell or run out of items. We constantly
examine our inventory. However, occasionally
we may sell out of items or oversell.
We do offer substitutions of different colors when requested by the
customer during checkout. If you do not
wish us to substitute a color should one of yours be unavailable, make sure you
answer no for the required question during checkout.
Should an item become out of stock, the oos item will be refunded to
you via the method paid or a store credit will be issued should that option not
be available because a gift card, pre-paid card, etc. was used to purchase the
item.
I heard
you are getting x in, can I buy it before you get it?
We do not backorder nor do we
presell items. We do send out mailers and post of Facebook, so please fan us
and sign up for our mailing list on the left side of our page.
What do I
do if I receive an item and it does not fit?
We allow exchanges on ALL of our items and you may also
request certain sizes by age during checkout.
We will do our best to accommodate
requests and find ones we think will work.
HOWEVER…
Quite a few of our products are handmade and can vary in size.
Children’s heads vary widely in sizes, handmade items also vary in sizes. And
while we try our best to accurately describe age ranges, we cannot guarantee
that an item will fit.
Just as if you were shopping for clothes online, we cannot guarantee
a perfect fit for our accessories. You may, however, send them back and we can
try to exchange them for a different size for you or issue a return. Please see our return/exchange page for
details.
Refunds are typically issued within 2-3 weeks (up to 30 days to
see the refund).
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